Last reviewed October 2026.Draft awaiting legal review
1. How to complain
Tell us by email at support@gyroscitywholesalers.co.uk, by phone on 0121 798 0545, through the message option in the app, or by post to Unit 12 & 13, Baltimore Trading Estate, Perry Barr, Birmingham B42 1DR. Please include your name, business (if any), your order or invoice number if you have one, and what went wrong.
For a problem with a delivery, report it within 24 hours where you can (the app has a Report a problem option), so we can check the goods and driver records while they are fresh.
2. What happens next
- We acknowledge your complaint within 5 working days.
- A manager who was not involved looks into it, speaks to anyone involved and checks our records.
- We give you the outcome and what we will do to put it right within 30 days. If it is going to take longer we tell you why and when you will hear from us.
3. Complaints about personal information
If your complaint is about how we use your personal information, write to support@gyroscitywholesalers.co.uk. We handle it in the same way, acknowledge it within 5 working days and tell you the outcome within 30 days.
You can also complain to the Information Commissioner's Office at ico.org.uk/make-a-complaint or on 0303 123 1113.
4. If we cannot agree
Consumers can use an approved alternative dispute resolution provider or the courts; see the Consumer terms. Business customers can use mediation or the courts. Our terms are governed by the law of England and Wales.
5. Learning from complaints
We record every complaint and review them regularly so we can fix the cause, not just the one case.